Help center
Questions about eSIM, plans or setup — write to us and we will help.
FAQ
1What is an eSIM?
An eSIM is a digital SIM inside your phone. You install it with a QR code — no plastic card, no shop visit.
2Does my phone support eSIM?
Most smartphones from 2019 on support eSIM, e.g. iPhone XS and newer, Samsung Galaxy S20 and newer, Google Pixel 3 and newer. Dial *#06# — if an EID appears, your phone supports eSIM. It must not be carrier-locked.
3When should I install the eSIM?
Ideally at home before you leave, on Wi‑Fi. Validity usually starts only when the eSIM first connects to a network in your destination.
4How do I set up the eSIM?
iPhone: Settings → Cellular → Add eSIM → scan the QR code. Android: Settings → Network & internet → SIMs → Add eSIM. At your destination, select the eSIM for mobile data and turn on data roaming for that line.
5Can I keep my phone number?
Yes. Your regular SIM stays active for calls and texts, the MonoEsim eSIM only handles mobile data. Turn data roaming off on your regular SIM to avoid roaming fees.
6Can I make calls or use a hotspot?
Plans include mobile data. Calls work through WhatsApp, FaceTime or other apps. Most networks allow hotspot use.
7How do I receive my eSIM?
Right after payment your eSIM with its QR code appears on the order page. You also receive the eSIM details by email.
8Can I get a refund?
Because the eSIM is delivered digitally right away, the right of withdrawal ends on delivery. If the eSIM does not work for technical reasons, contact support — we will fix it or refund you.