Updated · 5 min read
The eSIM is installed but there is no internet in the destination? In most cases a setting is the cause, not the eSIM itself. Go through these points in order.
1. The travel eSIM is not selected for mobile data
Your phone is still using your home SIM for data. Select the travel eSIM as the mobile data line in your SIM settings.
2. Data roaming is off
Many travel eSIMs connect as a roaming profile. Turn data roaming on for the travel eSIM and off for your home SIM.
3. The eSIM line is switched off
Check that the line is enabled. On iPhone: Settings › Mobile Service › your travel line › Turn On This Line.
4. The phone is stuck on the wrong network
Turn off automatic network selection and pick another network from the list.
5. The data is used up or the plan has expired
Check the remaining data and validity in your account. Many plans can be topped up.
6. The country is not covered
A country plan works only in that country. If you cross a border, you may need a regional plan.
7. APN settings
Some plans require a specific APN. It is listed in your installation instructions and is entered on Android under Access Point Names.
8. Restart
Airplane Mode on for 30 seconds, then off. If that does not help, restart the phone. The network search can take a minute or two afterwards.
Still stuck? Write to us in the support chat with your order number and a screenshot of your SIM settings.
Frequently asked questions
My eSIM shows signal but no internet. What should I check first?
That the travel eSIM is selected for mobile data and that data roaming is on for it.
Can I reinstall an eSIM I deleted?
Usually not. Contact support before deleting or reinstalling anything.